Act on Consideration of Complaints by Financial Market Entities and on the Financial Ombudsman
of 5 August 2015
(consolidated text: Journal of Laws Dz.U. 2015 item 1348)
Chapter 2. Consideration of complaints by financial market entities
Art. 10. If claims arising out of a customer’s complaint are not upheld, the response referred to in Art. 5(1) must also contain notice of the possibility of:
1) appealing against the position set forth in the response, if the financial market entity provides for an appeal procedure, as well the manner of filing such appeal;
2) use of the institution of mediation or arbitration, or other mechanism for amicable resolution of disputes, if the financial market entity provides for such possibility.